International Guarantee

Loetscher provides the following guarantees on all of its chalet cuckoo clocks:
  • All clocks with mechanical movement have a 3-year guarantee (Eight Day with Music, One Day with/without Music)*
  • All clocks with quartz units have a 2-year guarantee*
 
Our Service Partners:
Loetscher has authorized partners around the world who will assist you with repairs and maintenance for your Loetscher cuckoo clock. Please refer to the list below to find the authorized partner nearest you.
Before shipping your clock for repair or maintenance, please contact us first at +41 (0)44 806 40 00 or  info@loetscher.ch
Switzerland

Loetscher AG

Huebwisstrasse 4

8117 Faellanden 

Switzerland

Tel:      +41 (0)44 806 40 00

Fax:    +41 (0)44 806 40 09

Email: info@loetscher.ch

 
USA

City Clock Company

5651 S. 48th

Lincoln, NE 68516

Tel:      +1 402 483 63 63

Email: cityclockco@yahoo.com

www.cityclockco.com

 

Andrews Clocks and Watches

430 Hillsdale Ave

Hillsdale, NJ 07642

Tel: +1 201 664 4828

Email: cinnabar90@aol.com

www.andrewsclocks.com

 

The Village Timekeeper

189 Rock Road

Glen Rock, NJ 07452

Tel:     +1 201 251 09 10

www.thevillagetimekeeper.com

 

Pilgrim Clock Shop

N80 W14912 Appelton Ave

Menomonee Falls, WI 53051

Tel:     +1 262 255 43 92

CLOCKODILE@yahoo.com

clockodile.wixsite.com

 

Executive Clock Gallery

3806 1/2 Ocean View Boulevard

Montrose, CA 91020

Tel:     +1 818-249-2340

 

 

 
Japan

Enokiya Co., Ltd.

2-7-7 Gein

Mino, Osaka 562

Tel:      +81 727 277 791

Email: support@enokiya.com

www.enokiya.com

Mori no Tokei

8-5 Yokoyamacho

Nihonbashi Chuo

Tokyo

Tel:      +81 3 3249 8772

Email: info-002@morinotokei.com

www.morinotokei.com

 
Korea

Koss Tech Co., Ltd.

Mr. Ung Kang

A-Dong 1117 Ho, HanGang Xi Tower,

#401 YangCheon-Ro

157-801 Ganges-Gu, Seoul, Korea

Tel:          +82 2 6968 53 33

Fax:        +82 2 6968 53 30

Email:     clock@kosysweb.com

www.kosysweb.com

 
Taiwan

Tall Co., Ltd.

No.36, Lane 231,Sec. 1, Nankan Rd.,

Lujhu Dist., Taoyuan City 338, Taiwan(R.O.C)

Tel:         +886 3 311 72 12

Fax:       +886 3 222 31 50

Email:     tall@ms67.hinet.net

www.tall.com.tw

 
 
England

Guenter Watchmakers

Mr. Lewis Spiller

13 Union Street Newton Abbot

Devon TQ12 2JX

Tel:    +44 1626 352195

www.gunterwatchmakers.co.uk

 

Israel

Jonathan Beck - Watchmaker and Clockmaker

Azza Road 36,

Jerusalem 9238209 Israel

Tel:  +972 54 809 97 80

Email: ahabec@yahoo.com

 
India

Kismet Watch Company

Mr. Pankaj Parekh

OPP Majestic Theatre

Bangalore, 560009 India

Tel: +91 98 8688 0065

Email: kismetservice@gmail.com

www.kismetwatch.com

www.cuckooclock.in

 

Important Notice for Returning Shipment (please read):

  • We hold no responsibility for the loss of or damage to your clock during transportation.
  • Please enclose a note as to the nature of the problem and be sure to include your name and address.
  • Please pack your clock carefully and make sure that the shipment is insured.
  • When packing your clock do not include the pine cone weights. They may cause serious damage to your clock during shipping and will unnecessarily increase the weight (and cost) of your shipment.
  • The chains must be securely fastened to prevent them from becoming tangled or loosened.
 
*What these guarantees do not cover:
  • Any damages that occur during shipment for repair or maintenance.
  • Any damages that result from attempting to install a clock without following enclosed instructions.
  • Any damages caused by careless or rough-handling post-delivery.
  • Loose or tangled chains that result from a poorly packed shipment sent to a Loetscher authorized partner.
  • Clogged bearings that result from a dusty environment.
  • Repairs through a non-authorized party.