International Guarantee

Loetscher provides the following guarantees on all of its chalet cuckoo clocks:
  • All clocks with mechanical movement have a 3-year guarantee (Eight Day with Music, One Day with/without Music)*
  • All clocks with quartz units have a 2-year guarantee*
Our Service Partners:
Loetscher has authorized partners around the world who will assist you with repairs and maintenance for your Loetscher cuckoo clock. Please refer to the list below to find the authorized partner nearest you.
Before shipping your clock for repair or maintenance, please contact us first at +41 (0)44 806 40 00 or  suppport@loetscher.ch
Switzerland

Loetscher AG

Bahnhofstrasse 33c

8280 Kreuzlingen

Switzerland

Tel:      +41 (0)44 806 40 00

Fax:    +41 (0)44 806 40 09

Email: info@loetscher.ch

 

USA

City Clock Company

5651 S. 48th

Lincoln, NE 68516

Tel:      +1 402 483 63 63

Email: cityclockco@yahoo.com

www.cityclockco.com

Andrews Clocks and Watches

430 Hillsdale Ave

Hillsdale, NJ 07642

Tel: +1 201 664 4828

Email: cinnabar90@aol.com

www.andrewsclocks.com

Pilgrim Clock Shop

N80 W14912 Appelton Ave

Menomonee Falls, WI 53051

Tel:     +1 262 255 43 92

CLOCKODILE@yahoo.com

clockodile.wixsite.com

 

Mexico

Tecnitiempo S.A. de C.V.

Alejandro CHAZARO

AV. De las Fuentes 356

Tecamachalco, Naucalpan Edo.

Tel:      +52 5254 8666/ 55 3645 0018

Email: tecnitiempo@hotmail.com

Japan

Enokiya Co., Ltd.

2-7-7 Gein

Mino, Osaka 562

Tel:      +81 727 277 791

Email: support@enokiya.com

www.enokiya.com

 

Taiwan

Tall Co., Ltd.

No.36, Lane 231,Sec. 1, Nankan Rd.,

Lujhu Dist., Taoyuan City 338, Taiwan(R.O.C)

Tel:         +886 3 311 72 12

Fax:       +886 3 222 31 50

Email:     tall@ms67.hinet.net

www.tall.com.tw

 

Singapore

The Cuckoo Haus

Mr. Michael Cheah

702 Upper Changi  Road East

Changi Court, 486832

Tel:         +65 9756 8886

Email:     thecuckoohaus@hotmail.sg

cuckoohaus.com

Facebook: www.facebook.com/TheCuckoohaus

 

India

Kismet Watch Company

Mr. Pankaj Parekh

OPP Majestic Theatre

Bangalore, 560009 India

Tel: +91 98 8688 0065

Email: kismetservice@gmail.com

www.kismetwatch.com

www.cuckooclock.in

England

Braintree Clock Repairs

Mr. Justin Holt

The Bocking Arts Theatre

15 Bocking End

CM7 9AE

Tel: +44 7462 269529

Email: admin@braintreeclockrepairs.co.uk

www.braintreeclockrepairs.co.uk

Guenter Watchmakers

Mr. Lewis Spiller

13 Union Street Newton Abbot

Devon TQ12 2JX

Tel:    +44 1626 352195

www.gunterwatchmakers.co.uk

 

Australia

Sydney Clock Company

Mr. Matthew Munn

Mittagong NSW 2575

Tel: +61 2 4861 7265

Email: info@sydneyclockco.com.au

www.sydneyclockco.com.au

 

New Zealand

Ilam Watchmakers Ltd

207 Waimairi Road

Christchurch 8041

Tel:  03 357 1002

Fax:  03 358 3004

Email: shop@ilam-watchmakers.co.nz

Websitel:www.ilam-watchmakers.co.nz

 

Israel

Jonathan Beck - Watchmaker and Clockmaker

Azza Road 36,

Jerusalem 9238209 Israel

Tel:  +972 54 809 97 80

Email: ahabec@yahoo.com

 

Important Notice for Returning Shipment (please read):

  • We hold no responsibility for the loss of or damage to your clock during transportation.
  • Please enclose a note as to the nature of the problem and be sure to include your name and address.
  • Please pack your clock carefully and make sure that the shipment is insured.
  • When packing your clock do not include the pine cone weights. They may cause serious damage to your clock during shipping and will unnecessarily increase the weight (and cost) of your shipment.
  • The chains must be securely fastened to prevent them from becoming tangled or loosened.
 
*What these guarantees do not cover:
  • Any damages that occur during shipment for repair or maintenance.
  • Any damages that result from attempting to install a clock without following enclosed instructions.
  • Any damages caused by careless or rough-handling post-delivery.
  • Loose or tangled chains that result from a poorly packed shipment sent to a Loetscher authorized partner.
  • Clogged bearings that result from a dusty environment.
  • Repairs through a non-authorized party.