1. General

Loetscher Ltd is the operator of the website www.loetscher.ch. 

The use of this website and in particular goods ordered through our online-shop is subject to the General Terms and Conditions of Business set out below (hereinafter referred to as “Terms and Conditions”).

Please read these Terms and Conditions carefully before you purchase a product or start to use our website. By purchasing a product and/or using our website, you indicate that you accept the Terms and Conditions and that you agree to abide by them. If you do not agree to the Terms and Conditions, please refrain from purchasing any products or using our website. We suggest that you print a copy of these and retain them for your records.

Loetscher Ltd. reserves the right to alter or update its Terms and Conditions at any time. Users are therefore advised to check the current Terms and Conditions prior to using our website. The version displayed on our website on the day an order is placed will apply to that order.

2. Identity of the Contracting Party

Your contractual partner in the case of orders placed with our online-shop will be Loetscher Ltd. For any questions, please contact us through our contact page. Alternatively you can contact us at the following address:

Loetscher Ltd.

Bahnhofstrasse 33c
8280 Kreuzlingen


3. Customer Status

By placing an order on the website, you confirm that you are:

  • legally capable of entering into binding contracts;
  • at least 18 years old.

Only end user customers may place orders with our online-shop. Loetscher Ltd. products will only be sold in the quantities common for households. You are explicitly forbidden to offer Loetscher products purchased through our online-shop for commercial resale.

4. Placing an Order on our Online-shop

a) Order Procedure and Formation of Contract

Start by selecting a product from our online-shop.

Before the order procedure is completed, a summary of your purchase details will be displayed so that you may check and, if necessary, make corrections before submitting your order. Billing address and shipping address can be added at this stage. 

After you have accepted our Terms and Conditions, you should click “Place Order” to submit a binding offer to purchase from Loetscher Ltd. 

The next step is for you to provide your credit card details. We currently accept MasterCard and Visa.

After we have received your order and verified your credit card details, we will send you an e-mail confirming your order and showing details of the order. However, this order confirmation does not amount to acceptance by us of your offer to contract. A contract will first be formed when we dispatch the goods ordered by you. We do not keep copies of the wording of contracts. Should you wish to have a printed copy of your order, please print a copy of the Order Confirmation. If there are any errors, please contact us immediately through our contact page.

b) Availability of the Products

If a product is temporarily unavailable we will indicate that in our online shop. If nevertheless a product has become unavailable during your ordering process, we will notify you by e-mail without delay. In such a case, you have a right to cancel your order or choose another products.

Loetscher Ltd. excludes all liability for the unavailability of any products.

c) Prices and Terms of Payment

The prices of the products will be shown in Swiss francs (CHF). Not included are customs duties and VAT.

Loetscher Ltd. reserves the right to change the prices of the products offered at any time. The price applicable for any given order will be that applicable at the time that your order is placed in our online-shop. 

All orders are due and payable when the ordered goods are shipped. We are, therefore, entitled to debit your credit card for the applicable purchase price and shipping charges as from the date that the goods are shipped. 

Despite our best efforts, occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information, refuse to accept orders or cancel Contracts if any information on the website is inaccurate at any time without prior notice. We are under no obligation to provide the Product to you at an incorrect (lower) price, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mis-pricing.

Payment will be accepted only with MasterCard and Visa. In order to process your order, we will need to share your payment details with third party service providers. This will be done in accordance with our Privacy Policy. By providing us with this information, you specifically authorize us to do so.

d) Shipment and Shipping Charges

Shipment will be carried out from Kreuzlingen. VAT or custom charge may apply on international delivery. (It depends on each country.)

If you do not receive your order within 14 days, please contact our customer service department without delay at info@loetscher.ch

e) Returns

Goods may not be returned, unless our warranty policy stated below comes into force.

5. Warranty

If the products delivered exhibit obvious material or production defects (or transportation damage) or if they are not in accordance with your order, please send an e-mail to our customer service department without delay so that we can resolve the matter promptly: info@loetscher.ch

6. Applicable Law 

These Terms and Conditions and the contractual relationship between Loetscher Ltd. and you are governed by Swiss law. The contract can be concluded in any of the languages in which these Terms and Conditions are available on our website. The Terms and Conditions that are in the language in which you have made your order will apply. Insofar as permitted by law, the courts of Faellanden will have exclusive jurisdiction for any and all disputes arising out of and/or in connection with this contract between you and Loetscher Ltd. 

7. Protected Content

This website and its entire content, including without limitation, texts, photos, pictures, graphics, prints, films, presentations, sounds, illustrations and software as well as all trademarks and/or designs are all protected against unauthorized use by intellectual property rights, including without limitation, name and image rights, trademarks and/or registered and unregistered design rights. You may not use any of the rights referred to above without our prior written permission except when selecting and/or purchasing goods.